Problems With Importing Soundphont2 Into Exsp24, EXSP24 doesnt transform into EXS format Options

[LUCKY LUKE]

Hi there.

I have these problem.
I´ve bought some samples in Soundphont2 format, but when I put them into Sampler Instrument file they do appear in EXSP24 Sampler, but they dont work.
I read in manuals that when I firs open each sample, the Sampler will translate the sample into EXS format in new folder.
When I open the sample it turns from black into silver but when I checked the disc there is no EXS sample with the same name.

I hope you understand what my problem is and I hope someone can help me.

Thanks