Bad Experience With Apple Options

[zakary]

I bought my mini (brand new) 2 months ago from London, i live in Athens - Greece. After a months use i started to get many unexpected application quits and finally Kernel panics (the grey screen) and not been able to boot. I asked Apple in Athens for support (within warranty) and they told me THAT NO SUPPORT IS OFFERED by APPLE in GREECE, ONLY THE PLACE I BOUGHT IT FROM.

I attemted to install Osx 10.4.2 again from the disks i got with the mini, first i did all disk checks from the disk utility and got no errors, i did the zero data to wipe everything off and started installing OSX, installation reaches a point (writting files to the HD) and it stops, i get a message "installation failed", there's nothing i can do.

So my experiences are not so good. Coming from a pc/winXP platform, i can assure you i had less trouble, crashes and much better processing power for the money i pay. I do acknowledge that osx is a much better looking interface than any other. If anyone doubts my experience, look into the apple forums and see other mac user problems.

I am at a stage where i have a mac mini, that cannot boot or have the OS installed, unsuable, no one can resolve my problem and APPLE in Athens tells me that they cannot offer support to me.

z

[lancet]

I asked Apple in Athens for support (within warranty) and they told me THAT NO SUPPORT IS OFFERED by APPLE in GREECE, ONLY THE PLACE I BOUGHT IT FROM.

it sounds like you may have a bad hard drive. I think the mini's use a Toshiba Hard drive and that may have failed prematurely. I've seen one or two with bad toshiba HD's

Unfortunately , Apple's warrantee for desktop products in not world wide and only good in the country you bought it in. Apple portable products DO have a world wide warrantee , but that won't help you here..

Maybe you can call the Apple retail store in london and maybe they will let you send it to them for service ... maybe not , but if you're nice they just might.

good luck

[lancet]

If anyone doubts my experience, look into the apple forums and see other mac user problems.

that is of course, were people who have problems go, so you will see other people with problems there.

It is entirely possible that you have a problem because hard drives have caused many people problems since the day they were invented.

...

just to put things in perspective...

http://forums.us.dell.com/supportforums/bo...latit_harddrive


you WILL find people with problems there too...

[zakary]

thanks lancet for you reply,
would your forum link help me solve my problem ?

It's good though to let people know your experiences, it might save them from troubles.

i'll call apple in London and hopefully they'll help me out

Ce message a été modifié par zakary - jeu. 3 nov. 2005, 15:03.

[lancet]

sorry , double post.

Ce message a été modifié par lancet - jeu. 3 nov. 2005, 15:32.

[lancet]

would your forum link help me solve my problem ?

not directly... but it's always better to have more information, rather than less.

best of luck.

[zakary]

not directly... but it's always better to have more information, rather than less.

i agree, that's what i did as well :-)

ps. i've been on the phone all day, calling apple at different places of the world, i hear alot of nonsense !!!

it's starting to become funny

[zakary]

problem identified

after running the hardware tests (alt pressed while powering on) i did the extended tests and the memory failed. I wrote down the error code and will contact apple UK tomorow to find out what warranty i have.