Help With Mbox Hardware Issues Please, see title Options

[baslow]

G'day I just came across this forum and am thankful it exists... I need some help, I've been running my mbox system for sometime and i recently came upon two issues...one of which is more important and pressing... twice lately have I started up protoools and upon listening to the tracks noticed it sounds like hell.... the volume is way down, and if i turn it up, it distorts... a typical volume setting on the mbox is distorted and still a little quiet...the first time this happened I accidentally fixed it by squeezing the mbox on both sides near the top and the sound fixed itself....well it's happened again......and that fix isnt working..... It's fairly obvious that it's in the hardware......Does anyone have any suggestions on what I should do.......If it's a simple fix, or worth just opening it up at all.... any help would be great....

the other issue is the second input doesnt really like to let the microphone out once it's plugged in... it never used to do this, but it's a lot of work to get it out....I've avoided using the second input with my mic and it works fine with the 1st...so far cant tell why that is....just wondering if nayone else has experienced this

anyways thanks a lot, hopefully someone's seen these before