 Us-122 Not Compatible W/ Tiger?, US122 not functioning after upgrade |
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 sam. 2 juil. 2005, 20:24
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Newbie
Groupe : Members
Messages : 7
Inscrit : 07 févr. 04
Lieu : Montclair - US
Membre no 35,208
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After upgrading from Panther to Tiger, my US-122 stopped functioning. The USB light does not go on, and my computer does not find the US-122. I called up Tascam support; after being on hold for about an hour, they had me delete all US122 files, restart my computer, and re-install the 323 software. No luck. Tascam support told me that the problem must be with my computer running under Tiger, since (a) They have had no problems running under Tiger, and (b) the unit was working on my son's iBook running under Panther.
To verify that the problem was my computer, I upgraded my son's iBook to Tiger. However, once I installed Tiger on my son's laptop, the unit stopped functioning, and now the USB light does not go on when attached to my son's machine. So just to triple check, I installed the 323 software on my daughter's iBook, which is still running Panther. The USB light went on immediately!
Tascam support insists that there are no problems running under Tiger, yet I have reproduced the problem on two computers. All suggestions are welcome, but yes, I've tried switching cables, USB ports, etc, etc. If it matters, my computer is a four year old G4 (Silver CD Doors) running 10.4.1 and my son's laptop is a 4 year old G3 iBook Dual USB running vanilla 10.4.
Am I the only person experiencing this problem? I'm hoping to keep this unit, since it has been performing fine for a year and a half. But if it doesn't run under Tiger, then I shall have to replace it (and it won't be a Tascam product). Thanks in advance for any help you can provide.
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Réponse(s)
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sam. 27 août 2005, 20:36
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Newbie
Groupe : Members
Messages : 7
Inscrit : 07 févr. 04
Lieu : Montclair - US
Membre no 35,208
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Just to wrap up my tale of woe here. First, thanks to everyone who responded with suggestions, unfortunately nothing has worked for me. I have un-installed and re-installed the driver software so many times now that I could do it in my sleep. I called Tascam support 3 times with no luck. Finally, in despiration I sent this e-mail to both Tascam Customer Support and Tascam Public Relations: QUOTE Dear Tascam, I have been a long time customer of your products. About a year and a half ago I purchased your US-122 interface; the unit was working fine until I upgraded my computer to the latest Mac OS 10.4 (AKA Tiger). Since that time my unit has ceased to work. This is not a problem with my machine, as I replicated this behavior on 2 other computers. I have made 3 separate long distance calls to your Operational Support center; while I have received a sympathetic ear, my unit is still not functional. Please note that I am not alone in having this problem, other US-122 owners have also reported the same problem. I have reported on this issue to several internet user groups. For example, you may check out this discussion on the Mac Music web site: http://www.macmusic.org/agora/forums/?act=...=21338&lang=EN&If I do not receive a reply from this e-mail or some other acknowledgement, I will regretfully have to assume that Tascam is no longer interested in doing business with me. I will report the results of this discussion back to the various users I have been corresponding with. The end result of your failure to assist me will be that any time a person googles for US-122, there will be a number of responses reporting my problem. That e-mail was sent out July 28th, needless to say I have not gotten a response. So I have given up and am now trying out an M-Audio 410. Maybe I will have better luck this time around....
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Les messages de ce sujet
 eheilner Us-122 Not Compatible W/ Tiger? sam. 2 juil. 2005, 20:24 lepetitmartien If it has not been done already repair permissions... dim. 3 juil. 2005, 02:59 mortalengines Just thought that I would throw in my 2 cents on t... mar. 5 juil. 2005, 00:28 eheilner Just to keep anyone who is following this up to da... mar. 5 juil. 2005, 04:26 aslotkin For what it's worth, I installed the latest US... mar. 5 juil. 2005, 20:05 mortalengines I hear you & sympathize & when Mac just pu... mer. 6 juil. 2005, 02:40 banevt I don't have the Tascam unit but I looked at T... mer. 6 juil. 2005, 07:44 Ben Up the Tree Hey there eheilner, I have the Tascam US-122 and T... jeu. 7 juil. 2005, 20:41 peteDOGG I would just like to say that i haver had the same... lun. 11 juil. 2005, 09:25 eheilner peteDOGG -
This is good & bad news. Bad in ... mer. 13 juil. 2005, 02:43 peteDOGG it is a 700mhz G4 Emac and the us-122 worked fine ... mer. 13 juil. 2005, 13:25 peteDOGG it is a 700mhz G4 Emac and the us-122 worked fine ... mer. 13 juil. 2005, 13:26 fastlanephil My US-122 works with Tiger. Did you disconnect all... ven. 29 juil. 2005, 02:45 eheilner Yes, I disconnected all cables before upgrading to... ven. 29 juil. 2005, 02:58 eheilner Yes, I disconnected all cables before upgrading to... ven. 29 juil. 2005, 02:59 fremitus This is not quite the same issue. But I am using a... ven. 12 août 2005, 21:59 socatevoli I've been dealing with this bullshit for month... jeu. 25 août 2005, 04:37 hahaworld Dear Socatevoli,
I think I speak for the bulk of ... ven. 26 août 2005, 06:10 socatevoli dont let them read it and it wont hurt them there ... ven. 26 août 2005, 07:41 hahaworld Good for you, eheliner!
I had the same proble... dim. 28 août 2005, 12:36 bigbandan I have a tascam US-224 and am having the same prob... dim. 2 oct. 2005, 12:51 lepetitmartien I don't have time to read everything (I know, ... dim. 2 oct. 2005, 15:20 fastlanephil The GPO stand alone Kontakt player won't work ... dim. 2 oct. 2005, 18:50 jewliscrumptious I know this hasn't been discussed for a while ... mar. 4 oct. 2005, 15:52 lepetitmartien In the French forum, someone else is trying the sa... mar. 4 oct. 2005, 18:35 jewliscrumptious I think I am 10.4.0 (like I said I am still new to... mar. 4 oct. 2005, 21:43 jewliscrumptious i have just found out that i have 10.4.2
I have i... mar. 4 oct. 2005, 23:30 lepetitmartien Before trying updates…
One user in the French for... mar. 4 oct. 2005, 23:50 jewliscrumptious QUOTE (lepetitmartien @ Oct 4 2005, 22:50)Bef... mer. 5 oct. 2005, 00:01 jewliscrumptious with a mic plugged in and my headphone plugged in ... mer. 5 oct. 2005, 00:23 fastlanephil Maybe you have a bad USB cable. If the light isn... mer. 5 oct. 2005, 04:58 lepetitmartien Maybe a complete ports reset would help, someone r... mer. 5 oct. 2005, 05:07 fastlanephil I was told once by an Apple tech that zapping the ... mer. 5 oct. 2005, 06:14 jewliscrumptious i have tried various different usb cables - still ... mer. 5 oct. 2005, 10:49 fastlanephil Check out the Edirol UA25. It seems to have the sa... jeu. 6 oct. 2005, 06:03 lepetitmartien My personal experiences with edirol stuff on both ... jeu. 6 oct. 2005, 17:58 Mr.K. Hi,
I'm in the same situation. I run a produ... sam. 8 oct. 2005, 22:33 bigbandan To Mr. K,
Wonderfully said, have you sent this to ... dim. 9 oct. 2005, 03:21 fastlanephil I just tried the Tascam US-122 on my old iBook G3 ... lun. 10 oct. 2005, 01:17 chupacabras Hello.
You can add me to the list of Tascam ... mer. 30 nov. 2005, 20:20
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